Very pleased with 3

[nick]

I sent 3 an e-mail the other day regarding the camera on my phone and a couple of other faults with it....

I have had the phone now since 20th December 2004 and in that time I have
noticed that the quality of the pictures that I have taken have got worse
and worse, to the point where the camera on my Nokia 3220 produces better
pictures. I have compared it to other E1000s in phone retailers and they
produce markedly better photos. There is also dust behind the screen even
though I have kept the phone in a case to prevent this, the centre joystick
sometimes fails to function correctly when it is pressed and lately the
phone has been 'freezing' and switching itself off. I did have the phone
repaired by yourselves because the microphone packed up about a month ago
and since it was returned to me the above mentioned problems have started to
appear.

I am not very pleased with this and am wondering if there is anything that
can be done to correct these faults.

Here is their response.

Thanks for your email, I have reviewed your case and have decided we will
exchange the handset like for like, I have requested a courier to come out
to your home address next Wednesday, they will collect your fault phone
minus your sim card which you will retain, the courier will give you another
Motorola handset where you shouldn't have any problems with. The courier
service works between the hours of 9-6pm. If you have any questions please
reply to this email or call us on the number below.

How's that for service?????

[bunny]

lets hope they dont send you a reconditioned replacement :) you will have to post some new pics, see if there is a diff....hopefully there should be.

[nick]

lets hope they dont send you a reconditioned replacement :) you will have to post some new pics, see if there is a diff....hopefully there should be.

I sincerely hope they don't... :eek:

Fingers crossed there will be a difference :)

[bunny]

so have you had the new handset? in another post of yours you said it had turned up on thursday instead of wednesday?

[Daedalus]

Orange used to do it for me within 24 hours (once I called them at 7pm and it arrived before lunchtime the next day!) but that was under the insurance which cost £5 a month, otherwise it'd take as long as a repair.

Good show for Three though :)

[nick]

so have you had the new handset? in another post of yours you said it had turned up on thursday instead of wednesday?

3 said that they would send someone on Wednesday to do the swap over, but I got the mail from them on the Thursday. And the courier turned up yesterday but nobody was here.

Just got home and the replacement is here. And not a refurbished handset either!!!! :biggrin: :biggrin:. Instantly feels way better, and I will be doing some pics tomorrow to see if the cam is any better,