mmboyz
17-03-2005, 04:18
I have had my LG 5225 for about 9 months now. I got this phone from lockline after going through three other LG phones that were being dropped from the Sprint towers. This phone was working fine until about three weeks ago when occasionally I would flip the phone open to find the screen a solid blue and the only way to fix it was pop off the battery and then reinstall battery and power up the phone. At first it was only happening about once a week then once a day then to about four times a day before I took it last Friday, 3-11-05 to the local sprint store only to be told that the tech would need to look at the phone and it would take 45 minutes. Well 2 and a half hours later the tech tells me the phone needed a software update and prl. I knew this was not going to solve the problem but took the techs word for it. Please keep in mind that I have been a sprint customer 3 1/2 years now and when I was in the store on Friday I upgraded my contract and signed for another two years.
Okay so I did not even have the phone back 30 minutes Friday when it did the power cycle thing again. I monitored the phone for the rest of Friday and all Saturday. Sunday morning when I went to make a call and found the screen blue I took digital video of the experience and went directly to the sprint store only to be told that they tech is the only person that could fix the phone and after about 30 minutes of heated discussion with the manager of the store she authorized a replacement phone which I was told would arrive on Tuesday March 15, 2005. The morning of the 16th I called the sprint store to check on the status of the phone only to get a very rude clerk who proceeded to tell me that nothing comes in sooner than 5 business days and then hung up the phone on me. I called *2 from the phone and spoke to numerous customer service reps about the situation only to get nothing but more and more upset. Within 10 minutes after hanging up from the last rep, the sprint store calls to say the phone is in. I immediatly drive to the store, only to stand around waiting more than an hour and a half to be waited on and then to have a new phone basically thrown at me and said here ya go. I was so upset I was ready to cancel the contract and go to another provider. While I was in teh store more than 6 customers cancelled contracts due to poor service. So needless to say after having the new phone less than 2 hours it starts doing the same as the old phone. I am so frustrated right now I just want to call Sprint and tell them where to stick their service. I called customer support telling them about this all and they basically said I have no choice but to go back to the store to get the phone looked at. I informed them that if I went back to this store I would be removed in handcuffs because I would have thrown my phone at the clerk,, They told me that they could not send me a new phone that I had to visit the store and told me to just go to another store, yeah right the next closest store is about 100 miles away. Does anyone else have a similar situation?
Okay so I did not even have the phone back 30 minutes Friday when it did the power cycle thing again. I monitored the phone for the rest of Friday and all Saturday. Sunday morning when I went to make a call and found the screen blue I took digital video of the experience and went directly to the sprint store only to be told that they tech is the only person that could fix the phone and after about 30 minutes of heated discussion with the manager of the store she authorized a replacement phone which I was told would arrive on Tuesday March 15, 2005. The morning of the 16th I called the sprint store to check on the status of the phone only to get a very rude clerk who proceeded to tell me that nothing comes in sooner than 5 business days and then hung up the phone on me. I called *2 from the phone and spoke to numerous customer service reps about the situation only to get nothing but more and more upset. Within 10 minutes after hanging up from the last rep, the sprint store calls to say the phone is in. I immediatly drive to the store, only to stand around waiting more than an hour and a half to be waited on and then to have a new phone basically thrown at me and said here ya go. I was so upset I was ready to cancel the contract and go to another provider. While I was in teh store more than 6 customers cancelled contracts due to poor service. So needless to say after having the new phone less than 2 hours it starts doing the same as the old phone. I am so frustrated right now I just want to call Sprint and tell them where to stick their service. I called customer support telling them about this all and they basically said I have no choice but to go back to the store to get the phone looked at. I informed them that if I went back to this store I would be removed in handcuffs because I would have thrown my phone at the clerk,, They told me that they could not send me a new phone that I had to visit the store and told me to just go to another store, yeah right the next closest store is about 100 miles away. Does anyone else have a similar situation?